Full-Time Assistant Center Mailbox Manager Job at The UPS Store, Nashua, NH

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  • The UPS Store
  • Nashua, NH

Job Description

The Assistant Center Mailbox Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development. One of the main duties will be overseeing the stores many mailbox customers. This will include making sure mail and packages are properly sorted into the correct mailboxes as well as making sure weekly mail forwarding is done on time. He or she will be required to make sure that all associates are sorting mail and scanning packages properly to avoid any mix ups or lost mail/packages. The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

RESPONSIBILITIES

  • Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
  • Manage the mailbox profit center to ensure maximum revenue and efficiency
  • Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
  • Helps develop and implement the store marketing program
  • Manages inventory
  • Reviews daily employee time sheets and submits for payroll processing
  • Helps oversee Center maintenance, including cleanliness, safety, and organization
  • Performs other duties as assigned

QUALIFICATIONS

  • High school diploma or GED required
  • Advanced education degree, coursework, or tech school desired
  • One year of supervisory experience in logistics, retail, or other relevant industry
  • P&L experience preferred
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong customer service skills and abilities
  • Willing to work weekends
  • Has reliable transportation

Job Tags

Work at office, Weekend work,

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