Job Description

Job Location: Virtual within commutable distance to Oriskany NY, Southfield MI, Cary NC, and Aurora IL offices

Role Value Proposition

A Group Insurance Administrator delivers high quality service to participants and institutional customers by providing administrative services relating to enrollments and portfolio maintenance for group term life recordkeeping.

Key Responsibilities

• Reviews and enters enrollment information into various systems, ensuring high accuracy.

• Handles benefit plan referrals from call center and units within the organization.

• Will act as a subject matter expert for different group customers.

• Will establish, maintain, and enhance favorable relationships with internal and external customers, plan participants, attorneys, etc.

• Maintains data in automated systems; troubleshoots and corrects problems.

• Helps conduct research on escalated cases.

• Facilitate department projects from start to finish; provides project timelines and reports.

• Must be proficient with Microsoft Office Suite.

• Participate on customer calls/meetings to explain process/procedures and resolve issues.

• Expected to make recommendations to management to produce more effective, cost efficient means of accomplishing work, including workflow, form revision, and process changes.

• Must be willing to take on new tasks and adapt to a rapidly changing work environment.

• Analytical and critical thinking skills are imperative.

• Ability to perform at a fast pace, while maintaining high quality and accuracy.

• Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills

Required:

• 1-3+ years of related experience

• High school diploma or GED

• Proficient with Microsoft Office Suite, especially Word and Excel

• Excellent written and oral communication skills

• Ability to prioritize work with good time management skills and to perform at a fast pace, while maintaining high quality and accuracy

• Ability to work well in a team setting

• Willingness to take on new tasks and adapt to a rapidly changing work environment

Preferred:

• Associate or bachelor's degree

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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