Job Description

Overseas Customer Support

• Provide real-time Chinese-English simultaneous interpreting and document translation during business negotiations, trade shows, technical exchanges, etc., to ensure smooth communication between parties.
• Assist the sales team in preparing English tender documents, contracts, product literature, and presentation materials, and professionally translate and polish related Chinese documents.

Sales Assistant Duties

• Follow up the entire order-to-delivery process for overseas customers: quotation, contract signing, production scheduling, logistics tracking, and after-sales feedback.
• Maintain the CRM system, generate regular sales reports, and support the team in formulating market strategies.
• Coordinate with internal R&D, production, quality, and other departments to ensure on-time delivery of customer projects.

Market & Customer Relations

• Participate in overseas exhibitions and online promotion activities, collect industry information and customer needs, and help develop marketing plans.
• Build and maintain customer files, conduct regular follow-ups, and enhance customer satisfaction and repeat-purchase rates.

Cross-Cultural Communication • Leverage understanding of European and American market cultures to advise the team on business etiquette, negotiation styles, etc., thereby improving the company’s international image.

Job Tags

Full time, Contract work, Overseas,

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