Job Description

Senior Stylist - FT - South Coast Plaza

Costa Mesa, California, United States

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

Here at AllSaints we are proud to be a customer centric global team. Our vision is to make the coolest clothes to evoke emotion for our customers, worldwide. Everything about our style and creativity is curated in-house, from store design and construction to our brand image, digital presence and clothing design. We are truly an agile business: we work at pace and take responsibility for making a difference.We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

Our Senior Stylists are the fundamental link between our products and customers, delivering exceptional customer service based on great product knowledge, selling skills and styling, but also through being a role model to the rest of the stylist team. As a Senior Stylist you will have the opportunity to take ownership of running a floor or department and assisting the management team in merchandising to create an engaging shopping experience.

Our Senior Stylists will have spent at least a year in a stylist role already, mastering all aspects of the stylist role across product, proposition and people and demonstrating fantastic customer centric service every day. You will be consistently demonstrating the brand values and ambition to progress at AllSaints. This role will challenge you to the next stage in your career and encourage your development through a wider scope of remit and opportunities.

WHAT WILL I BE DOING?

• You will be responsible for cash handling, keyholding and security, deploying the team according to your store’s floor plan and delivering team briefs
• You will manage the delivery of our products, ensuring that our deliveries are efficiently processed by the team and newness hits our floors as quickly as possible for our customers
• You’ll make sure all daily tasks and requests are dealt with accurately and quickly, adhering at all times to company policies and procedures actively collaborating and sharing our values with the stylists
• You will implement best practice and ways of working within the store, mentoring new joiners to the team and demonstrating the AllSaints way of working
• You will support the brand leader and store manager with any management responsibilities, ensuring that the back of house operations are completed and standards maintained
• Lead the placement of our bestsellers and key investment merchandising to entice and attract our customers
• Identify selling opportunities by actively approaching all customers with the intention of building rapport, influence styling and closing the sale
• You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
• You make use of all available training material to confidently display a thorough product knowledge so that you are able to sell the AllSaints brand to the customer and upskill the stylist team

WHAT SKILLS DO I NEED?

• You will need to have spent a minimum of a year in a stylist role at AllSaints or a similar role before progressing to the senior stylist role
• You will be seen as a role model, already delivering great and consistent performance at stylist level with the ambition to step up into line management in the medium team
• You live and breath the AllSaints values and behaviours and can confidently explain these expectations to other members of the team
• You are confident and capable in your role and have a great understanding of AllSaints’ processes and procedures
• Your team feed off your positive attitude and have a winning mentality to get the best results
• Action orientated and solution driven to achieve results. When challenges arise, you are proactive in problem solving and resolving any issues
• Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools.
• Able to assert authority in a fair and consistent manner. The stylist team trust you to escalate any minor store or people issues
• Innovative and reactive to trade; you are able to quickly adapt the shop floor and focuses to meet targets and deliver exceptional customer service
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit

Pay Range in Costa Mesa, California
Exact compensation may vary based on skills, experience, and location

Salary Range: $19.57/hour - $20.60/hour

There is also potential to elevate your earnings with our team commission scheme. Your hard work can translate into greater rewards.

ABOUT THE LOCATION

Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. We are primarily based out of our Los Angeles studios, bringing our brand’s iconic aesthetic to West Hollywood, CA.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

Health and Wellbeing Benefits

AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner.

Health & Wellbeing Benefits Plan include:

· Medical, Dental, Vision, and

· Flexible Spending Accounts (FSA) & Dependent Care Accounts

· Commuter & Parking Saving Accounts

· 401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching

· Paid Time Off & Sick Leave

· Enhance Paid Parental Benefits

· Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)

· Basic Life and Disability

· Short/Long-Term Disability

· Employee Assistance Programs

· Personal Clothing Discount

Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. AllSaints reserves the right to amend or withdraw these benefits at any time.

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Onsite

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